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Adoption route

Deployment Isn't Adoption

2025-2026|12 month rollout|LRated L for rollout leadership|Operational systems thriller

RAMP Upload reaches 106 stations across the Alaska network, but the real challenge is making adoption visible enough to manage. Tre turns Go/No-Go conversations away from training completion and sentiment, toward behavioral measurement, station-level blockers, and faster field response.

Themes
Adoption, field trust, operational visibility
Skill lens
Rollout governance, instrumentation, frontline enablement
Genre
Operational systems thriller

Outcome

106Stations in the rollout footprint
+131%Informational scanning across RAMP system
+75%Agent adoption at challenging stations
7 to 3Average baggage delay minutes