Tre stewart
Manager, Product Design
Design leader building operational excellence in high-stakes fulfillment environments. 15 years transforming enterprise tooling ecosystems, scaling teams, and driving measurable outcomes across Alaska Airlines, Walmart, and American Airlines.
CURRENT ROLE
ALASKA AIRLINES — MANAGER, PRODUCT DESIGN
2024–Present
Leading UX for internal platforms serving 10,000+ frontline staff across baggage, cargo, contact center, and payments during the Alaska + Hawaiian merger. Managing a 9-person multidisciplinary team within a 23-person design org through integration and transformation.
WHAT I’M BUILDING
- Delivered Baggage 2026 Vision & Strategy, aligning OKRs around adoption, operational integration, and error reduction
- Reduced onboarding from 3 months → 6 weeks through centralized knowledge systems and peer-led coverage models
- Centralized research ops, improving designer-to-researcher ratio from 28:2 → 23:3 via self-service training
- Embedded design earlier in discovery, reducing rework and repositioning design as strategic partner
CAREER HIGHLIGHTS
WALMART — PRINCIPAL PRODUCT DESIGNER
2021–2024
Led Consumer Identity Suite (login, sign-up, recovery) for 80M+ users, including 11M daily actives. Re-architected authentication to balance security and experience, enabling business growth and partnership expansion.
IMPACT DELIVERED
- Grew verified user base 11M → 52M, unlocking $864M GMV partnership opportunity
- Mentored 4 ICs into senior roles through structured development tracks
- Mentored 4 ICs into senior roles through structured development tracks
- Launched Figma education program supporting 200+ designers, engineers, and researchers
AMERICAN AIRLINES — LEAD PRODUCT DESIGNER
2018–2021
Reimagined kiosk and self-service experiences, driving touchless fulfillment innovation during COVID and beyond. Led cross-functional teams to consolidate workflows, improve deployment velocity, and increase prepaid bag adoption.
WHAT CHANGED
- Consolidated 579 → 119 kiosk screens (66.5% efficiency gain)
- Launched fully touchless check-in with 100% trial success rate
- Increased prepaid bag adoption 30% → 47% through simplified ID retrieval flows
- Built cloud-based kiosk design system, achieving 8× faster deployment velocity (30 → 260 releases/year)
- Improved reservation retrieval 400% and check-in completion 16%
- Consolidated 579 → 119 kiosk screens (66.5% efficiency gain)
- Launched fully touchless check-in with 100% trial success rate
- Increased prepaid bag adoption 30% → 47% through simplified ID retrieval flows
- Built cloud-based kiosk design system, achieving 8× faster deployment velocity (30 → 260 releases/year)
- Improved reservation retrieval 400% and check-in completion 16%
AT&T (FORMERLY DIRECTV) — LEAD PRODUCT DESIGNER
2013–2018
Accelerated DesignOps maturity across distributed teams. Led high-visibility product launches (Taylor Swift Now, Election 2020 Interactive Broadcast) and mentored early-career designers into product roles.
KEY OUTCOMES
- Cut design-to-handoff cycle from 3 weeks → 48 hours (45% efficiency improvement)
- Implemented scalable processes across distributed teams, unifying design approach to complex challenges
- Guided innovative prototyping and vision work, often pitching concepts for executive funding
Leadership Approach
I lead through clarity, coaching, and systems thinking. My work focuses on three areas:
- People: Build trust through transparent communication, structured growth paths, and inclusive decision-making. I mentor designers from mid-level to senior and manage through organizational transformation.
- Process: Establish workflows that scale—centralized research, cross-functional rituals, documentation systems. I reduce rework by embedding design earlier and aligning teams around shared outcomes.
- Strategy: Connect design decisions to business goals. I translate executive vision into actionable roadmaps and advocate for design’s role in shaping product direction, not just executing it.
IMPACT AT A GLANCE
| Metric | Company | Impact Area |
|---|---|---|
| 38% reduction in auth errors | Walmart | Customer Experience |
| 66.5% screen consolidation | American Airlines | Customer Experience |
| $864M GMV opportunity | Walmart | Business Growth |
| 47% increase in bag adoption | American Airlines | Revenue & Operations |
| 8× faster deployment velocity | American Airlines | Operational Excellence |
| 23-person team stabilized | Alaska Airlines | Organizational Leadership |
EDUCATION & DEVELOPMENT
- Southern University and A&M College — BA, Secondary Education
- Harvard Leadership Essentials — 2025
- LUMA Institute — Certified Practitioner of Human-Centered Design
- IDEO.org/Acumen — Human-Centered Design
LET’S CONNECT
I’m exploring Senior Manager and Director opportunities where design shapes business strategy, teams are invested in and developed, and outcomes are measured in impact, not activity.